FitSM Foundation Level certification

FitSM is a free and lightweight standards family aimed at enabling effective IT service management in the broadest range of organisations. The main goals of FitSM are:

  • Create a clear, pragmatic, lightweight and achievable standard that allows for effective IT service management (ITSM).
  • Offer a version of ITSM which is more accessible for a wider range of environments than traditional ITSM solutions, including federated scenarios.
  • Provide solutions which can be efficiently implemented in organisations ranging from SMEs and start-ups through to large enterprises.
  • Define a baseline of ITSM effectiveness that is achievable but can be expanded if necessary.

Target Audience

All individuals involved in the provisioning of (federated) IT services.

Candidates who wish to progress to advanced level of the qualification and certification scheme

Main subjects

Basic IT service management concepts and terms (based on FitSM-0)

Purpose and structure of FitSM standards and their relationship to other standards

Process framework underlying FitSM

Requirements defined in FitSM-1

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FitSM Service Planning and Delivery (SPD)

Target Audience

Individuals aiming to fulfil a coordinating role in the ITSM processes related to the planning and delivery of IT services.

Candidates who wish to progress to expert level of the qualification and certification scheme

FitSM Service Operation and Control (SOC)

Target Audience

Individuals aiming to fulfil a coordinating role in the ITSM processes related to the operation and control of IT services.

Candidates who wish to progress to expert level of the qualification and certification scheme

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FitSM Expert Level certification

Target Audience

Individuals aiming to fulfil a coordinating role in the ITSM processes related to the planning and delivery of IT services.

Candidates who wish to progress to expert level of the qualification and certification scheme

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